Turnaround times 

We try very hard to ensure you receive your order in the quickest time possible. Everything is made fresh to order, so please allow anywhere from 7-10 days to receive your order.

We recommend ordering in advance

If you order in advance, then please state the date you need to receive them in the personalisation field when ordering. This is so we can make sure to bake and send them out for you in good time. Please order at least a week before your event, just in case there are any issues, so we can resolve them in good time for your event!

Breakages in Delivery

What happens if my Biscuits arrive broken?

We work very hard to ensure that there are no breakages during deliveries, but if, on the odd occasion, this happens we will be able to re-make and send some more out to you in good time! All deliveries are insured and we'll turn around any breakages as a priority! That said, we very rarely get these so this is more a reassurance than a disclaimer. 

What’s in the biccies?!

We use a delicious vanilla biscuit recipe that is loved by all of our customers. This contains, flour, butter, eggs, sugar, vanilla extract, golden syrup and food colouring. Please be aware that everything is baked and prepared in a domestic kitchen that handles nuts, gluten, dairy, eggs, meat, and fish. We do offer vegan, Gluten Free (GF), and lactose-free biscuits, but for any serious allergies, I'm afraid, we aren't able to cater for at this time.